Welcome to Interior Sales Store’s FAQ page. We’ve compiled answers to the most common questions about our modern, design-led furniture and homewares. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Store
What is Interior Sales Store’s design philosophy?
We specialize in curated modern furnishings that blend functionality with aesthetic appeal. Our collection focuses on clean lines, quality materials, and timeless design elements that complement contemporary living spaces.
Who is your typical customer?
Our customers are design-conscious individuals who appreciate quality home furnishings at accessible prices. Whether you’re furnishing an entire home or looking for statement pieces, we cater to those who value both style and substance in their living spaces.
Product Information
What types of products do you offer?
Our collection includes:
- Furniture (armchairs, beds, bedside tables, benches, cabinets)
- Home decor (artwork, candles, candleholders, books)
- Bed and bath items (linens, bath accessories, bath salts and soaps)
- Storage solutions (baskets, hampers, buffets, sideboards)
Are your products suitable for small spaces?
Many of our pieces are designed with space efficiency in mind, particularly our range of compact furniture and multi-functional items. Look for our “Space-Saving” filter when browsing our collection.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by emailing us immediately at [email protected]. After this window, as we process orders quickly, changes may not be possible.
Shipping & Delivery
Where do you ship?
We offer global delivery to most international destinations, excluding some remote areas and parts of Asia. During checkout, you’ll be notified if we cannot ship to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 AUD): via DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping: via EMS on orders over $50 AUD, arriving within 15-25 business days after dispatch
Do you offer express shipping?
Currently, we only offer the shipping methods listed above. Our standard shipping is quite efficient, with most packages arriving within the estimated timeframe.
What should I do if my package is damaged?
Please contact us immediately (within 48 hours of delivery) at [email protected] with photos of the damage. We carefully package all items and will work to resolve any transit-related issues promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original, unused condition with all packaging. Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. The timing of the credit appearing in your account depends on your financial institution.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset your password. If you don’t receive the email, please check your spam folder.
How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you have a physical store?
Currently, we operate as an online-only retailer, which allows us to offer competitive prices on our curated collection. Our company address is 28 Jacabina Court, Wollongong, AU 2500, but this is not a retail location.
Still have questions? Our customer service team is dedicated to helping you create your perfect living space. Email us at [email protected] and we’ll be happy to assist.