At Interior Sales Store, we take as much care with your satisfaction as we do in curating our collection of design-led home furnishings. If your purchase doesn’t meet your expectations, we’re here to help with our straightforward returns process.

Our Returns Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unassembled, and in original packaging). Please note:

  • Return shipping costs are the customer’s responsibility
  • A restocking fee of 15% may apply to opened items
  • Original shipping fees are non-refundable

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Bath + Body products (for hygiene reasons)
  • Bath Salts + Soaps (personal care items)
  • Candles + Scents (once opened)
  • Custom or made-to-order pieces
  • Items marked “Final Sale”

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Interior Sales Store Team,

I would like to request a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our design-conscious customer service team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return mailing address (28 Jacabina Court, Wollongong, AU 2500)

Step 3: Ship Your Return

Please pack items securely in original packaging and include all tags. We recommend:

  • Using a tracked shipping service
  • Insuring the package for its full value
  • Emailing us the tracking number

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit cards: 5-10 business days
    • PayPal: 3-5 business days

Note: International refunds may take additional time depending on your bank.

Exchanges

For exchanges of eligible items:

  1. Follow the standard return process
  2. Clearly state the item you wish to exchange for
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team, who share your appreciation for thoughtful design, is happy to assist with any return inquiries. Contact us at [email protected].