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Welcome to Interior Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website livingspacefurni.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Philosophy

At Interior Sales Store, we combine our passion for design-led home furnishings with a commitment to your complete satisfaction. These terms reflect the same attention to detail we apply to curating our collection of premium homewares and furnishings.

2. Website Use

2.1 Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into contracts
  • Reside in a region we service (excluding certain remote areas and parts of Asia)

2.2 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with other users’ enjoyment of the site

2.3 Intellectual Property

All content on our website (images, text, designs) is our property or licensed to us and protected by copyright. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our curated selection of:

  • Furniture (armchairs, beds, bedside tables, etc.)
  • Home decor (artwork, baskets, candles, etc.)
  • Bath and bedroom linens
  • Bath and body products

Colors may vary slightly due to screen settings. If you receive an item significantly different from its description, please contact us immediately.

3.2 Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

  • Bath + Body products
  • Bath Salts + Soaps
  • Opened Candles + Scents
  • Custom or made-to-order pieces
  • Items marked “Final Sale”

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You make an offer to purchase which we may accept or decline
  • We’ll confirm receipt of your order via email
  • Orders are processed within 1-2 business days

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.3 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct pricing errors.

5. Shipping

5.1 Shipping Options

We offer:

  • Standard Shipping (A$12.95): Via DHL/FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over A$50 via EMS, delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak periods.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe or arrives damaged, contact us immediately at [email protected] with your order number and details.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition (unused, unassembled, in original packaging).

6.2 Return Process

  1. Email us at [email protected] within 15 days with:
    • Order number
    • Item(s) to return
    • Reason for return
    • Exchange or refund preference
  2. We’ll respond within 2 business days with return authorization and instructions
  3. Ship items securely to: 28 Jacabina Court, Wollongong, AU 2500

Important: Return shipping costs are your responsibility. A 15% restocking fee may apply to opened items. Original shipping fees are non-refundable.

6.3 Refund Processing

After we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method
  • Timeline:
    • Credit cards: 5-10 business days
    • PayPal: 3-5 business days

7. Liability

7.1 Our Responsibility

We’re responsible for delivering products as described and addressing any defects. Our liability is limited to the purchase price of the product.

7.2 Your Responsibility

You’re responsible for:

  • Providing accurate delivery information
  • Inspecting products upon delivery
  • Following product care instructions
  • Paying any applicable customs duties for international orders

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

10. Contact Us

For any questions about these Terms and Conditions, please contact our design-conscious customer service team:

Email: [email protected]
Address: 28 Jacabina Court, Wollongong, AU 2500